Mexicana MRO Services identified the need to modernize its maintenance operations to improve responsiveness, transparency, and competitiveness in a complex MRO environment. With heavy maintenance, line checks, and aircraft conversions running in parallel, legacy systems and manual processes limited real-time visibility for management, finance, and customers. The organisation set out to create a unified, data-driven operational framework that could support execution, oversight, and customer engagement across its facilities.
To achieve this, Mexicana MRO Services implemented an integrated digital maintenance platform from EmpowerMX, connecting planning, execution, materials, quality, and customer interaction within a single operational environment. Real-time data replaced delayed reporting, enabling better coordination between teams, improved parts and cost tracking, and clearer status visibility for customer technical representatives. The platform also streamlined approval workflows and reduced friction across internal and external communications.
This case study will examine how Mexicana MRO Services transformed its maintenance operations by embedding real-time data into everyday workflows. Attendees will learn how integrated systems improve execution control, financial visibility, and customer confidence, and how a connected maintenance environment supports more predictable outcomes in a high-throughput MRO operation.