International Airlines Group (IAG) is one of the world’s largest airline groups and consists of British Airways, Iberia, Vueling, Aer Lingus, and LEVEL. Across the group, they manage a total of 30,000+ Crew Members globally operating across various business models and 627 aircraft, flying to 285 destinations across 93 countries.
In 2026, IAG chose to partner with Accommodations Plus International (API) to digitize and transform its Crew accommodation lifecycle across five carriers. During this fireside chat, IAG will explore the drivers behind this transformation, including what led IAG to review its legacy Crew accommodation model, the complexity of managing change across multiple airlines, and the expectations behind moving to a more scalable, integrated, and technology-enabled operating model. The discussion will also cover the implementation journey, including stakeholder alignment, onboarding, change management, Crew experience, union and compliance considerations, cost control, operational visibility, and early learnings from the process.
Attendees will gain an insight on what it takes to modernize Crew accommodation at airline-group scale. IAG will also share reflections on the experience so far, early benefits observed, and advice for other airlines considering a similar transformation journey.